Privacy Policy

Our Privacy Policy outlines how we handle your information when you use our Service, including collection, use, and disclosure practices It also informs you about your privacy rights and legal protections

This Privacy Policy explains how Mandooband and FZ-LLC (Mandooband, we, our, or us) collects, uses, discloses, and protects your personal information when you access or use our platform (www.mandooband.ae) and related services (the Platform)

By using the Platform, you agree to the practices described in this Privacy Policy If you do not agree, please discontinue use of the Platform

1. Interpretation and Definitions

Interpretation

Words with an initial capital letter have specific meanings as defined below These definitions apply whether used in singular or plural

Definitions

Account: A unique account created for you to access the Platform
Customer: who registers to request government-related services
Service Provider (Mandooband): A licensed individual or corporate agent providing services on the Platform
Company (Mandooband): Refers to Mandooband and FZ-LLC, United Arab Emirates
Cookies: Small files placed on your device to store browsing information
Country: Refers to the United Arab Emirates.
Device: Any device capable of accessing the Platform (computer, mobile phone, tablet).
Personal Data: Any information relating to an identifiable individual, including documents submitted for service purposes.
Service: The Mandooband and website, platform, and any digital tools enabling Customers to connect with Service Providers
Service Provider: Service Provider: Licensed Service Providers and third parties engaged by Mandooband and to facilitate services
Usage Data: Information collected automatically from your device, browser, or app interactions.
You: The individual or legal entity using the Platform, whether as a Customer, Service Provider, or Admin

2. Information We Collect

We collect the following categories of data:

Identifiers & Contact Information: Name, email, phone number, account login details
Government & Legal Information: Emirates ID, passport, trade license, other documents submitted to access services
Financial Information: Payment details (processed via secure payment gateways)
Device & Usage Data: IP address, device identifiers, browser type, app activity, crash logs, diagnostic data
Cookies & Tracking: Small files or identifiers to enable login, prevent fraud, remember preferences, and provide analytics

You may disable Cookies through your browser, but some features may not work properly

3. Use of Personal Data

We use your personal data for the following purposes:

To provide services: Register accounts, process service requests, and complete transactions.
To verify identity: Ensure the authenticity of Customers and Service Providers through Emirates ID, passports, or trade licenses
To process payments: Handle fees securely via our payment gateway.
To send notifications: Booking confirmations, service updates, and account alerts.
To ensure compliance: Meet UAE legal requirements for documentation and licensing.
To improve the Platform: Analyze trends, monitor performance, and enhance user experience.
To protect security: Detect and prevent fraud, unauthorized access, or misuse.

4. Sharing and Disclosure of Data

We may share your information under these circumstances:

With Service Providers: To fulfill service requests submitted by Customers, for payment processing, communication, and analytics
With Government Authorities: When required for document verification or compliance with UAE law
For Business Transfers: In case of mergers, acquisitions, or restructuring.
For Legal Reasons: To comply with court orders, law enforcement requests, or regulatory obligations.
With Consent: If you agree to additional disclosures.

We do not sell or rent your personal information to third parties.

5. Data Retention & Deletion

We retain your personal data only as long as necessary for service delivery, compliance, or legal obligations
Sensitive documents (Emirates ID, passport, trade license) are stored securely and deleted when no longer required
Usage Data may be retained for internal analytics and security purposes
You may delete certain data in-app. For full deletion requests, email operations@mandoob.ae
Some data may be retained if legally required

6. International Data Transfers

Your data may be processed outside your country of residence, including the UAE. Where required (e.g., GDPR regions), we implement adequate safeguards

7. Data Security

We implement industry-standard measures to protect your information, including:

Role-based access controls
Data encryption during transmission and storage
OTP and password authentication for users
Regular audits to ensure compliance with UAE data protection laws

8. Your Rights

You may exercise the following rights under applicable law:

Access: Request a copy of your personal data
Correction: Request updates to inaccurate or incomplete data
Deletion: Request removal of your data, subject to legal obligations
Restriction: Limit how we process your information
Objection: Withdraw consent for certain data uses, such as marketing communications

Requests can be made at operations@mandoob.ae

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices or content Please review the privacy policies of external websites before providing any personal information

10. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information immediately

11. Updates to This Policy

We may update this Policy. Major changes will be notified via email or in-app notifications, in addition to updates on this page.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Email: operations@mandoob.ae
Website: www.mandooband.ae