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Terms & conditions

These Terms & Conditions (“Terms”) govern your use of the Mandooband platform, including our website and mobile apps. By using our services, you agree to these Terms

1. Interpretation and Definitions

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Mandooband (“the Company”). These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service, including the Mandooband website www.mandooband.com and the mobile application.

By accessing or using our Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you may not access the Service.

Mandooband is a digital marketplace that connects UAE residents (Customers) with licensed service providers for document verification and government-related services.

  • Customers can register, browse, book, and pay for services.
  • Service providers (individuals or print shops) can list, manage, and fulfill service.
  • The Platform acts as an intermediary but does not directly provide or guarantee government services.

2. Eligibility

  • Customers must be at least 18 years old to register
  • Service providers must hold valid trade licenses, Emirates IDs, and other required government approvals
  • By creating an account, you confirm that all information provided is true, accurate, and up to date

3. Accounts

3.1 Account Creation

To access certain features, you must create an account Customers and Service providers agree to provide complete and accurate information during registration

3.2 Account Security

  • You are responsible for safeguarding your login credentials
  • All activities under your account will be considered your responsibility
  • Notify us immediately at operations@mandoob.ae if you suspect unauthorized use

3.3 Account Suspension or Termination

We may suspend or terminate accounts that:

  • Provide false or fraudulent information
  • Upload unlawful or forged documents
  • Violate UAE laws or these Terms

4. Services

  • Customers may book government-related services (e.g., Emirates ID renewal, visa processing) from licensed Service providers
  • Service providers are solely responsible for completing the services they advertise
  • Mandooband (the company) acts as a facilitator and is not responsible for government decisions, delays, or rejections

5. Payments & Fees

  • Payments are processed securely via our payment gateway
  • Service charges will be displayed before booking
  • Mandooband will charge a service fee or commission per transaction
  • Government fees are non-refundable once submitted
  • Refunds (if applicable) are subject to the policies of the service provider and applicable UAE law

6. Cancellations & Refunds

  • Cancellations may only be made before the service provider begins processing
  • Refunds are not guaranteed and depend on the specific Mandooband’s policy
  • Refunds (if applicable) must be requested within 7 working days and depend on service provider policies and UAE law
  • If government fees are already paid, they cannot be refunded
  • The Platform reserves the right to mediate disputes but is not obligated to issue refunds

7. Customer Responsibilities

By using the Platform, Customers agree to:

  • Submit authentic and valid documents only
  • Ensure information provided is correct and complete
  • Pay applicable service charges promptly
  • Avoid misuse of the Platform for fraudulent or illegal purposes
  • The client is not permitted to request any personal information from the service provider for the purpose of communicating outside the platform, including phone numbers or any other means of contact. The instant messaging feature within the platform is the official communication channel, and all conversations are recorded and monitored by our team to ensure compliance with our policies. If any attempt to obtain external contact information is detected, the platform reserves the right to suspend the account for up to seven (7) days. In case of repeated violations, the platform may permanently suspend the account or take any action it deems appropriate

8. Service Provider (Mandooband) Responsibilities

Service providers must:

  • Maintain valid licenses and government approvals
  • Provide services in compliance with UAE regulations
  • Deliver services within agreed timelines.
  • Protect customer documents and handle them securely
  • Not offer services outside approved categories or misuse customer data
  • The service provider is not permitted to request any personal information from the client for the purpose of communicating outside the platform, including phone numbers or any other means of contact. The instant messaging feature within the platform is the official communication channel, and all conversations are recorded and monitored by our team to ensure compliance with our policies. If any attempt to obtain external contact information is detected, the platform reserves the right to suspend the account for up to seven (7) days. In case of repeated violations, the platform may permanently suspend the account or take any action it deems appropriate

9. Data Protection & Privacy

Use of the Platform is subject to our Privacy Policy. By using the service, you consent to data collection, use, and sharing as described

10. Intellectual Property

  • All content, design, software, and trademarks of the Platform are owned by Mandooband FZ-LLC
  • Users may not copy, distribute, or use Platform materials without written permission
  • Any feedback or suggestions provided by users may be used by Mandooband to improve the service without obligation

11. Limitation of Liability

  • The Platform acts only as a facilitator between Customers and Service providers
  • Mandooband is not liable for:
    • Government delays or rejections
    • Errors caused by user-provided information
    • Service failures by Service providers
  • To the maximum extent permitted by law, our liability is limited to the service fee paid to Mandooband, not the full government fee.

12. Dispute Resolution

  • Mandooband may mediate disputes between Customers and Service providers
  • Unresolved disputes are subject to UAE law
  • Jurisdiction: Courts of Abu Dhabi, UAE

13. Promotions & Offers

Promotions, discounts, and referral programs are subject to specific terms and may be withdrawn at any time

14. Termination of Use

  • Customers and Service providers may close their accounts at any time by contacting support
  • We may terminate accounts for violations, fraud, or misuse
  • Provisions such as intellectual property, liability limitations, and dispute resolution will survive account termination

15. Translation Interpretation

These Terms are provided in Arabic and English. In case of dispute, the Arabic version prevails.

16. Changes to Terms

We reserve the right to update or revise these Terms at any time. Significant changes will be notified via email or Platform announcements Continued use of the Platform after updates constitutes acceptance of the revised Terms

17. Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

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